Career Edge Training Australia (referred to as "we", "us", or "our") is committed to protecting the privacy of individuals who use our site and services. This policy explains how we collect, use, disclose, and protect your personal information in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where it applies to the processing of personal data of individuals in the European Union.
Information We Collect
When you use our site or engage with our services, we may collect personal information from you. This may include:
- Contact details such as your name, email address, and phone number.
- Professional information such as your resume, employment history, educational background, skills, and career goals.
- Information you provide when participating in interview skills training, resume writing workshops, career coaching, mock interviews, communication skills development, or job search strategy programs.
- Payment information (though we typically use third-party payment processors, and we do not store full payment card details).
- Communications and correspondence with us.
- Technical data, such as your IP address, browser type, operating system, and usage details about your visit to our site.
- Information provided when you fill out forms on our online platform, subscribe to newsletters, respond to surveys, or interact with us through social media.
How We Collect Your Information
We collect information in various ways:
- Directly from you when you provide it to us through forms on our site, during consultations, workshops, coaching sessions, or other interactions related to our services.
- Automatically as you navigate through our site. Information collected automatically may include usage details and information collected through cookies and other tracking technologies.
- From third parties, such as professional networking sites or referrals, where permitted by law.
How We Use Your Information
We use the personal information we collect for various purposes related to providing our services, including:
- To provide, operate, and maintain our professional development services and our online platform.
- To process your registrations for workshops, coaching sessions, or other programs.
- To deliver tailored coaching and training services based on your specific needs and goals, such as evaluating resumes, conducting mock interviews, or developing communication strategies.
- To communicate with you about your account or our services, including providing updates, support, and administrative messages.
- To send you newsletters, marketing communications, or promotional materials about our services that may be of interest to you, in accordance with your communication preferences.
- To improve our services, develop new programs, and understand how users interact with our site.
- To respond to your inquiries, comments, or requests.
- For internal business purposes, such as data analysis, audits, and research.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
Legal Basis for Processing (GDPR)
If you are located in the European Union, we process your personal data based on several legal grounds, including:
- Performance of a contract: We process your information to fulfil our obligations under a contract with you, such as providing the training and coaching services you have requested.
- Consent: Where required by law, we rely on your consent to process certain personal data, such as for sending marketing communications. You may withdraw your consent at any time.
- Legitimate Interests: We may process your information based on our legitimate interests, such as improving our services, marketing, or detecting fraud, provided these interests do not override your data protection rights.
- Legal Obligation: We may process your information to comply with legal obligations.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With third-party service providers who perform services on our behalf, such as IT and system administration, data hosting, payment processing, email delivery, and analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- With your consent or at your direction.
- To comply with legal obligations, such as responding to subpoenas, court orders, or legal process.
- To protect our rights, property, or safety, or the rights, property, or safety of others, including enforcing our policies and agreements.
- In connection with a merger, sale of assets, or other business transaction, where your information may be transferred as part of the assets.
International Data Transfers
Your personal information may be stored and processed in countries outside of Australia or the European Union where our service providers are located. When we transfer your information internationally, we take steps to ensure that your information is protected in accordance with applicable data protection laws. This may include relying on mechanisms such as standard contractual clauses or ensuring the recipient jurisdiction has adequate privacy protections.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information transmitted to our site.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include:
- The right to access the personal information we hold about you.
- The right to request correction or updating of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to certain exceptions.
- The right to object to the processing of your personal information or request restriction of processing.
- The right to request a copy of your personal data in a portable format (data portability).
- The right to withdraw consent at any time where processing is based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details provided below. We may require you to verify your identity before processing your request.
Cookies and Tracking Technologies
Our site may use cookies and similar tracking technologies to collect information about your interactions with our site, improve your browsing experience, and provide personalized content and advertising. You can manage your cookie preferences through your browser settings.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period will vary depending on the type of information and the purpose for which it is used.
Links to Other Websites
Our site may contain links to third-party websites. This privacy policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our site or through other appropriate communication channels. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, you may contact us in writing at the following address:
Career Edge Training Australia
17 Pitt Street, Suite 805
Sydney, New South Wales
2000
Australia